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Client SuccessFull-Time
BPO Account Manager
Marion, OHFull-TimeClient Success$55,000 – $75,000 + commission
About This Role
Manage relationships with BPO clients, oversee campaign performance, and identify growth opportunities.
Responsibilities
- Serve as the primary point of contact for a portfolio of 10–15 BPO clients
- Monitor campaign performance and proactively identify optimization opportunities
- Conduct weekly performance reviews with clients and present data-driven recommendations
- Coordinate with operations teams to ensure SLA compliance
- Identify upsell and expansion opportunities within existing client accounts
Requirements
- 2+ years of account management experience in BPO or outsourcing
- Strong communication and presentation skills
- Ability to analyze performance data and translate insights into action
- Experience managing client relationships at the director or VP level
- Proficiency with CRM and project management tools
Nice to Have
- Experience in insurance, healthcare, or financial services BPO
- Background in call center operations
- Salesforce certification